SIGNAL·AGENT

Frequently asked questions

How does the 7-day free trial work?

You'll enter payment details to start the trial, but you're not charged until day 7. Cancel anytime before then through your account's billing portal and you won't be billed. The trial covers Core analysis, YouTube, and Telegram.

Do you scrape data, or use official APIs?

Only official, sanctioned platform APIs — never scraping and never gray-area access. This means we're limited to what each platform's API allows (for example, X's search only covers the last 7 days), but every mention we show you comes from a legitimate, permitted source.

What's the difference between Monitoring and Crisis Alerts?

Monitoring is a weekly AI-analyzed report. Crisis Alerts checks your platforms every 3 hours in the background and emails you immediately if negative mentions spike well above your normal average — it's an add-on to Monitoring, not a replacement for it.

Can I monitor platforms other than my own channel?

For YouTube and Telegram, our current plans monitor a channel or group you control (your own YouTube channel, your own Telegram group, or your channel's linked discussion group). X monitoring searches public posts brand-wide, not limited to your own account.

How is my report generated?

We pull public mentions from your selected platforms, classify each one's sentiment and relevance with AI, then generate a plain-language summary with concrete recommendations. Every report discloses its sources and method.

What happens if I cancel?

You keep access until the end of your current billing period — no partial refunds for the remaining days. See our Refund Policy for the full details, including our 7-day money-back window on your first charge.

Who is Signal Agent for?

Content creators watching their own comment sections, small brands without a dedicated marketing team, growing businesses that want to catch issues early, and agencies who want to offer monitoring to their own clients.

Still have a question?

Reach out on our Contact page — we read every message.